Return and Exchange Policy

At our Upiotis.xyz store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible return and exchange policy to make the process as smooth as possible.

1. Eligibility for Returns and Exchanges

  • Items must be returned or exchanged within 30 days of the delivery date.
  • Products must be in their original, unused condition, with all original packaging, manuals, and accessories included.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns and exchanges.
  • Some items may not be eligible for return, such as clearance items, customized products, or gift cards. Please check the product description for specific return eligibility.

2. How to Initiate a Return or Exchange

  • Contact our Customer Support team via email or phone to request a return or exchange. Provide your order number and the reason for the return or exchange.
  • Once approved, we will provide a return shipping label. If the product is being exchanged due to a defect or shipping error, we will cover the cost of return shipping. Otherwise, return shipping costs are the responsibility of the customer.
  • For exchanges, once we receive the returned item in its original condition, we will process the shipment of your replacement item.

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you and process your refund.
  • Refunds will be issued to the original method of payment within 5-7 business days of receiving the return.
  • Original shipping charges (if any) are non-refundable unless the return is due to a product defect or an error on our part.

4. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund, and return shipping costs will be covered by us.

5. Non-Returnable Items

  • Certain products are not eligible for return, including but not limited to:
    • Clearance or final sale items
    • Gift cards
    • Custom or personalized items

6. Exchanges

  • If you need to exchange an item for a different size, color, or model, simply return the original item in its original condition, and we will ship the replacement item once the return is processed.
  • Restocking fees may apply to certain high-value items, which will be clearly communicated before the return or exchange is completed.

7. Restocking Fee

  • A restocking fee of up to 15% may apply for returned items that are not defective or damaged, particularly for large or specialty equipment.

8. International Returns

  • For international orders, return shipping fees are the responsibility of the customer unless the item is defective or shipped in error.

9. Contact Us

  • ADDRESS: 1401 Calhoun St, New Orleans, LA 70118, États-Unis, USA
  • PHONE: (337) 332-0009
  • EMAIL: [email protected]

Thank you for choosing our store for your home workout equipment needs!